Select Page

Questions?

Are your products sustainably sourced?

Sustainable sourcing in one of our primary objectives. Unlike many companies in the industry that acquire all their products from the same large, opaque, wholesalers, we typically work with smaller suppliers specializing in one or two products. This is a more time consuming and often costlier approach, but we feel the increased transparency and better product quality is worth it.

How are your products packaged?

Our products are packaged in high-quality bio-degradable packaging to help reduce their environmental footprint. Sure, it’s costlier, but we don’t feel this is a place to cut corners and we’re proud to lead the industry in this area.

What payment methods do you accept?

At the moment, Interac Email Money Transfer. We are working on adding support for Bitcoin and other cryptocurrencies.

Do you take PayPal?

Sorry. We can’t take PayPal.

Do you ship discreetly?

We ship in plain, unmarked envelopes/boxes with just a return address.

When do you ship the orders?

Most orders are shipped within one business day. Orders placed before 12:00 PM, Pacific Time, are generally shipped the same day, so most orders are delivered within 3-5 business days for standard shipping, and 2-3 business days for Xpress Post.

Will I have to sign for my package?

As long as they have a safe place to leave the package, they shouldn’t require a signature on all normal orders.

Do you ship to PO Boxes?

Yes, including Canada Post FlexDelivery addresses.

I’m not getting the automated emails you send. Why?

If you’re not getting the automated e-mails, check you spam folder. You may need to mark the email as “not-junk” and/or move it to your inbox for future emails to be correctly received.

Can I contact you securely (for manual order processing etc.) ?

Yes. While we strive to make continual improvements to our website’s privacy and security, the most secure way to contact us is from a (free) ProtonMail account at woodyes@protonmail.com. Alternatively, you can use the contact form on our site and request a password protected reply (include the password you’d like us to use in the initial message).

Our public PGP key is listed below, however using ProtonMail is still preferable as emails between users remain on the same server.

—–BEGIN PGP PUBLIC KEY BLOCK—–
Version: OpenPGP.js v3.1.3
Comment: https://openpgpjs.org

xsBNBFupYOgBCACh2hzPqqYLCkJ9XwhT9rKyOFef7p0ZNV3xmc2ISJ2TL9e+
vg4qZio7mQK75A2TNzVk9vuG6aXb1EHdAd43oPt8vTJAJao7oz0BR3RUPfKG
CHyzPQkwaoxCMtM/z8L3XQKeLM1GViXZ5vIXRt0RS3hsR5f8El40Wi0qwpi3
b3/x06Zu19gNYt9tQkFCAb3hqsb0Fa4y3cjMX++LrUxzEhBVN+2aeByXmB7i
xhztOMzMReS1ROkCKPTstoSMe8QmjFZyn5vbWEmy2GkbDcUcraNtEIAVYu7u
HP7nqJ1L615lftSO0I4W/l+6H/XCEHOSxJ5BhZo4MnL3lnp7yF0AY3xnABEB
AAHNMSJ3b29keWVzQHByb3Rvbm1haWwuY29tIiA8d29vZHllc0Bwcm90b25t
YWlsLmNvbT7CwHUEEAEIACkFAlupYOgGCwkHCAMCCRCGKBFqYASrwwQVCAoC
AxYCAQIZAQIbAwIeAQAAIZcIAJ4U86QfQ2rgBS5sGcJxrkp35n9oHuBYFgEb
9Wtq9N9VqJLO+iVUcv6tQf5F/h9BQoUdc6wSRBLm7TwiSRxTVBhyUXDb0jDH
Mvl8/6qtxltacWVgecXIxYlK2mCnsnPSC0EbkNULascQ0nsAON8nxMxe5155
hyBDmUi8h6X4EGdgUsSEw847N/UDmb8S8vJPzpeU6TgTidpAZzhOsMIVRJ8X
V3ZEgGYGDe8teLkdMOVmoog7LcTdkh4GZFzmffwJBcD+d5UK8l2/pQqyNYJ9
vbGaYIDFyI0+nq45dqidAfIlu8vWYzJyuvJ4EtHsrDEkKss07cbm5KAJDpZr
v+TkEh/OwE0EW6lg6AEIALnpdTkMhb/zSfNbXz9hmpluiSHNPs0lEITbKehU
X55EGeqSBNVzIW/6gG6NAocFPpWLtWaweIdoGkbcnef7xEAPw5ZihidLb7ti
xJ3WRP50kLZ7cPfTieJzk23MmY6Bs2u4QAggVPA9x0B2zLg5so2ihkxyKsta
Z178OLMbAv+aoCDG78LtGXIhzFmCotihR79rXLt4E0X+e4NwFbrmXVoMUkhf
H+0k8dq8OP8IlHFARc/JS9AZN9PnwtCdkhr+ifFG9Nxg6N8EProSpEkWNkJ9
SoIbbh1TM17q7nr1YbkVBEHitRrKNBi5l7T9BGob1xnQwI3CxkTm/iW5FJDm
aQcAEQEAAcLAXwQYAQgAEwUCW6lg6AkQhigRamAEq8MCGwwAAGugB/wKgOVm
F95SjeG+vILsbTpqLlqh/Uu8y3qhkpxIicBPb9k75dQxYB+NrfbNElSABk+7
6duS729cDNMY8ebge/DhuUHYw9wOvo1drMI6szn702d3wz+7QjXTSQqchwoK
xh5EcoHDHBFB493KVnUFMwIRnw91V77cpWGj66yNbHWBtPjGVVh0GqMu88uj
B0ZzL9frbIklkPdH5ZBIC0Eu/Kyisdk5igPHXhSoq+l2VQ9KTp9yHp8AtAkE
oYWvKHnSYBX9N3f0C3U30FSWKYeEpSrwF5X1olYXZFpQ89/0r0ElV2BPfPaF
a/g+W3g/UZ15d/isjMLspHKAmRBtB+BwE1ow
=1Oxx
—–END PGP PUBLIC KEY BLOCK—–

What is your return policy? Do you guarantee your products?

We do guarantee the quality and satisfaction of all our products. If you’re not pleased for any reason, return it for a full refund. No questions asked.

Do you have wholesale prices?

We do offer wholesale prices. If you’re interested in getting wholesale prices as an individual for some specific items, reply with the products you’re interested in and the quantities and we will be happy to provide you with pricing.

Cart Item Removed. Undo
  • No products in the cart.