Questions?
Are your products sustainably sourced?
Sustainable sourcing in one of our primary objectives. Unlike many companies in the industry that acquire all their products from the same large, opaque, wholesalers, we typically work with smaller suppliers specializing in one or two products. This is a more time consuming and often costlier approach, but we feel the increased transparency and better product quality is worth it.
How are your products packaged?
Our products are packaged in high-quality bio-degradable packaging to help reduce their environmental footprint. Sure, it’s costlier, but we don’t feel this is a place to cut corners and we’re proud to lead the industry in this area.
What payment methods do you accept?
At the moment, Interac Email Money Transfer. We are working on adding support for Bitcoin and other cryptocurrencies.
Do you take PayPal?
Sorry. We can’t take PayPal.
Do you ship discreetly?
We ship in plain, unmarked envelopes/boxes with just a return address.
When do you ship the orders?
Most orders are shipped within one business day. Orders placed before 12:00 PM, Pacific Time, are generally shipped the same day, so most orders are delivered within 3-5 business days for standard shipping, and 2-3 business days for Xpress Post.
Will I have to sign for my package?
As long as they have a safe place to leave the package, they shouldn’t require a signature on all normal orders.
Do you ship to PO Boxes?
Yes, including Canada Post FlexDelivery addresses.
I’m not getting the automated emails you send. Why?
If you’re not getting the automated e-mails, check you spam folder. You may need to mark the email as “not-junk” and/or move it to your inbox for future emails to be correctly received.
Can I contact you securely (for manual order processing etc.) ?
Yes. While we strive to make continual improvements to our website’s privacy and security, the most secure way to contact us is from a (free) ProtonMail account at woodyes@protonmail.com. Alternatively, you can use the contact form on our site and request a password protected reply (include the password you’d like us to use in the initial message).
Our public PGP key is listed below, however using ProtonMail is still preferable as emails between users remain on the same server.
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What is your return policy? Do you guarantee your products?
We do guarantee the quality and satisfaction of all our products. If you’re not pleased for any reason, return it for a full refund. No questions asked.
Do you have wholesale prices?
We do offer wholesale prices. If you’re interested in getting wholesale prices as an individual for some specific items, reply with the products you’re interested in and the quantities and we will be happy to provide you with pricing.