Terms & Conditions
The use of this website is subject to the conditions laid down below, be it for historical, scientific and/or educational purposes or the ordering of products. This means that when you visit or shop at Botanic Elevation you are agreeing to these conditions. Please make sure you read them carefully.
We make no assumption or affirmation that the products, or the information referenced on this website, are available, appropriate, or legal outside Canada. Anyone choosing to access this website is wholly responsible for making sure said products and information are legal within their own country. Use of this website is at the customer’s own risk.
Information provided by Botanic Elevation, via this website, or by its employees by phone, fax, e-mail or other form of transmission, including any links to or from this site, is purely for historical, scientific and educational purposes and should never be interpreted as a recommendation for a specific use of our products. We can accept no responsibility or liability for the information they provide you with. The use and application of our products are solely at the customer’s decision, responsibility and risk.
To place an order the customer must be 19 years of age or older. Every order is therefore considered to be submitted in compliance to this condition.
When creating a customer account, you must enter your complete and accurate full name. When placing an order you must enter the correct shipping address and phone number. Failure to do so may cause delay or return of your shipment. We are not responsible for delivery problems due to incorrect data.
None of our products are sold or intended for the purpose of human consumption. Our products are botanical specimens of ethnographic value and interest only and are delivered with no expressed or implied fitness for any purpose. Although we pride ourselves on sourcing the best quality products, and guarantee that our products are genuine and properly identified, we cannot guarantee the effectiveness of the product in regards to the way the customer decides to use it. Natural products vary, and we have no control over the conditions of use. We cannot replace products or be held responsible for their effectiveness or lack thereof.
Our products are delivered with no expressed or implied fitness for any purpose. We do not provide nor communicate about usage of our products.
As the products we sell are natural and largely plant based, some may be restricted in your country. Products of which we know are illegal in your country, are disabled from ordering. However it is your final responsibility to ensure that all items in your order are allowed in your country. We are not responsible for packages due to loss by the shipper or products returned, seized, or destroyed due to unforeseen customs regulations.
If for any reason you wish not to receive the package, simply refuse it when the postman delivers it, and it be returned to us at no cost. If your package is already delivered, do NOT ship it back until we have provided instructions how to do so.
If a shipment is returned for any reason beyond our control, and you want it reshipped, we will have to charge for this.
Return/ Cancellation Policy
Customers can return goods/ ask for a refund within 14 days.
Refunds are evaluated on a case-by-case basis and we reserve the right to decline a full or partial refund.. We do not refund shipping costs.
Delivery times can be estimated with our shipping calculator, but we can not guarantee the delivery times and can not be held responsible for delay. Customs or plant inspection authorities may examine your package and delay the delivery, which is beyond our control.
All packages are shipped with Canada Post. Items sent by XpressPost or Priority come with tracking, which means the package is trackable, and will be returned to us if it was undeliverable. When your shipment has been sent, you will receive a shipping confirmation email with a tracking number. It is your responsibility to follow our instructions therein. regarding tracking and delivery. If you chose standard letter mail for your order, no tracking is provided and we can’t guarantee delivery.
All contents of this website are under copyright. Redistribution, re-transmission, republication, or commercial use of the contents or images on this website are expressly prohibited without the consent of Botanic Elevation. All rights reserved.
This site and the materials and products in this site are provided as is and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.